“Alexa, How Did I Do Today on Sales Calls?”

Our workplaces will soon have a range of smart speakers, responsive mobile devices, and chatbots – all geared to provide the employee with a rapid answer to a question or performance support element. Employees will be able to vocally ask or type a query or curiosity and get an immediate response.

This “pull” level of response from speakers, cell phones, computer devices, and even corporate phone systems will mirror the rising nature of smart speakers in our homes. 

But, are workers and employers truly ready for the next chapter of responsive technology? They must consider that these speakers and systems can:

While these may seem “only in the future”, my recent visit to the Consumer Electronics Show in Las Vegas highlighted how Amazon, Google, Microsoft, IBM, and others will take the same speaker from the home and adapt it for “Alexa” or “Google Assistant” at work.

And, the natural evolution is to integrate these functions, capabilities, and extensions into workplace responsive technologies:

Some of the readers of my column are going to be quite rattled and upset by these potential futures. Others can’t wait to have this level of support and feedback. HR, IT, and Legal Departments will have a range of reactions to adding these systems and devices to our regulated workplaces.

But, it is coming! I use my Siri function on the iPhone, Alexa on my desk, and Google Assistant in my office to provide a continual set of input, knowledge, and data. With a simple command, I can request that the video lights and camera functions in my office turn on for a video conference. So, how long until that command is linked directly into my Outlook calendar?

And, the smart speaker and chatbot technologies that are coming to the market in 2018 are adding an increasing level of “personality” and “emotional programming.” My Jibo device has the cutest eyes and rotating face with a screen that has me thanking it for its responses and laughing at many of its outputs (that just come across as factoids from more traditional speaker devices).

Are enterprises, managers, and employees ready to have a continual presence of responsive technologies in the workplace? Will they have an “off” switch for interactions that they don’t want captured or analyzed? Will employees start to “game” the system by intentionally underperforming a behavior and then radically improving it right before performance review and bonus time? And, what are the roles for Learning and Development in this space? Get ready!

Published in CLO Magazine, May 2018