Leadership Perspectives in Crisis

Note:  Right after 9/11/2001, Elliott Masie reached out to thought leaders in the business world to do a short Podcast on advice they would have for managers - in how to support their employees coping with the tragedy - and it's impact on workplace productivity.  Over 100,000 people listened to these Podcasts.  Here are the original interviews from September 2011:

Crisis is a time when we need perspective and leadership. We thank these management and leadership experts for providing 5 minute perspectives on our current crisis, including advice for leaders. 

Ken Blanchard

Ken Blanchard is market savvy – one of the world’s leading management experts. He has been characterized by business leaders and his clients as one of the most insightful, powerful, and compassionate men in business today. He teaches audiences how to motivate themselves and their colleagues, how to become more personally involved in their work, to manage the present while preparing for the future. Dr. Blanchard co-authored The One Minute Manager, a business classic which has sold more than nine million copies worldwide and still ranks on business best seller lists. He co-authored The Power of Ethical Management and has penned nearly a dozen other titles on management and personal empowerment. His latest books are entitled Big Bucks and High Five! The Magic of Working Together. He serves as chief spiritual officer of The Ken Blanchard Companies, a leading training and consulting firm.


Dr. Marshall Goldsmith

Dr. Marshall Goldsmith is a world authority in helping leaders to achieve positive behavioral change. He was ranked (in 2000) as one of the world’s top HR consultants (in HR Magazine) and one of the five top executive coaches (in Forbes). Marshall is a Wall Street Journal “Top Ten” executive educator. He is co-editor of The Leader of the Future and the newly released Coaching for Leadership.

Tom Peters

Groundbreaking author Tom Peters has seen the future and knows that professional workers can no longer survive by being quiet, steady employees. Success and security come to people unafraid to make their presence known, to people who are eager to distinguish themselves in the workplace. Perhaps the most inspiring and original business thinkers of the day, Dr. Peters launched a revolution in 1982 with In Search of Excellence. He has remained on the front lines ever since, helping organizations and individuals reinvent themselves. Tom Peters leads by example. He made history last year by simultaneously releasing three new books on reinventing work: The Professional Service Firm 50; The Brand You 50; and The Project 50 - each containing 50 essential ideas for dramatic personal and corporate change. He offers the inside track on what the best and brightest are doing to remain limber and alert, to break the mold, to be leaders of change and not followers.

Tom Sullivan

Every disadvantage in life can be turned into an advantage. Every adversity contains the opportunity for strength. This is the message Tom Sullivan brings to his audience. A singer, composer, actor, author, and athlete, he has been blind since birth. He realized then that competing in a sighted world meant trying harder than anyone else. The result: a life of phenomenal achievement. Sullivan is an accomplished golfer and a member of the National Wrestling Hall of Fame. He served as a correspondent for Good Morning America and has written seven books including his autobiography If You Could See What I Hear - later made into a major motion picture - and The Leading Lady, Dinah's Story, co-authored with friend Betty White. Today, Sullivan is writing and producing for television and film.

Dr. Stephen Covey

Dr. Stephen Covey has inspired millions with his writing and speeches. He is arguably the most influential non-fiction author of the '90s - with The Seven Habits of Highly Effective People firmly planted on the best-sellers list since 1989. The book has sold more than 12 million copies in 28 languages and 40 countries throughout the world. In 1998 he was recognized as one of Time magazine's 25 most influential Americans.

Dr. Covey also authored Principle-Centered Leadership, First Things First, (co-authored with Roger and Rebecca Merrill), and his most recent, The Seven Habits of Highly Effective Families, which contains precious lessons for creating and sustaining a strong family in a turbulent world. Dr. Covey focuses on transforming human and organizational effectiveness using Principle-Centered Leadership and Living Skills that help you succeed by putting first things first everyday: because where you're heading is more important than where you're going. His work in Principle-Centered Leadership has been adopted by thousands of organizations as a foundational inside-out approach to significantly improving quality, leadership, innovation, trust, teamwork, customer-focused service, organizational alignment, and many other strategic corporate initiatives. Dr. Covey is vice chairman of Franklin Covey Company, the largest management and leadership development organization on the world.

Herman Cain

Herman Cain is the former President and Chairman of Godfather's Pizza, Inc. and is a national keynote speaker.

At the end of 1996, Cain stepped down from his position as President & CEO at Godfather's Pizza to become the President & CEO of the National Restaurant Association, the organization for which he had served as a volunteer chairman and President of the Board in 1994/95.

In 1999 he became CEO of Retail DNA, a premiere provider of innovative technological marketing solutions for the restaurant industry. He now serves as a member of the Board of Directors of that organization.

Diane Hassan

Ever since Diane opened her first successful lemonade stand in 1960, she knew she was destined to lead fast-growing, exciting companies. As CEO, she is responsible for making sure that our customers, investors, and employees are extraordinarily happy.

Prior to joining Communispace Corporation, Diane was CEO of RealWorld Consulting and spent her time as a consultant, facilitator, author and speaker with special expertise in helping companies create competitive advantage through their people. Diane also spent many years in a variety of executive positions at The Forum Corporation, a leader in the corporate training industry.

An acknowledged thought leader in the learning and education industry, she is also the co-author of the best-selling book, Customer-Centered Growth: 5 Strategies for Building Competitive Advantage. The book has received numerous citations and has been translated into 9 languages.

Diane graduated summa cum laude from Tufts University and received an M.B.A. from Harvard Business School.

Frank Maguire

An acclaimed storyteller and business mentor, Frank Maguire solicits tears of laughter and compassion as he ties his phenomenal success as senior executive - at FedEx, KFC, ABC News, and American Airlines - to the daily lives of his audiences. He defines the critical qualities that connect the "head to the heart" of an enterprise, and shows how a motivated and dedicated workforce is the surest way to increased earnings. An inspiring speaker, Maguire helps audiences invest their own personal strengths. As a founding senior vice president of FedEx, Maguire created the culture that resulted in the firm being named the top corporation of the decade by Fortune magazine. He coached Colonel Sanders, as senior vice president at KFC, and launched the careers of Ted Koppel and Charles Osgood at the ABC Radio Network. His book, You're the Greatest, details how to recruit and retain a motivated and dedicated workforce.

Scott O'Grady

More than just a war hero or wilderness survivor, Scott O'Grady is an inspiration, a role model for individuals and organizations faced with seemingly insurmountable odds. An Air Force fighter pilot, O'Grady was shot down over Bosnia while helping to enforce the NATO no-fly zone. He shares with his audiences the problem-solving ingenuity that kept him alive in enemy territory for six days. His presentation details the preparation, teamwork and leadership responsible for his survival and ultimate rescue - qualities that are crucial to success in business and in life. Author of the best seller Return With Honor, O'Grady brings audiences to their feet as he shares the tools of courage, faith and innovative thinking that make him a true "survivor."

Daryl Conner

An internationally recognized leader in the field of change management, Daryl Conner serves as a leading advisor and educator to senior executives across the globe. Mr. Conner is the founder and CEO of ODR® Inc., an Atlanta-based consulting and research firm dedicated to the study of how leaders manage major change and build nimble organizations.

Daryl has authored more than 100 publications, including journal and magazine articles, monographs, and book chapters on the subject of change management. His first book, Managing at the Speed of Change, was published by Villard Books, a division of Random House, Inc. in January 1993. His second book, Leading at the Edge of Chaos: How to Create the Nimble Organization, was published by John Wiley & Sons, Inc. in September 1998. Written for leaders and those who work closely with them, this book offers guidance on how to orchestrate the human elements necessary to successfully implement an endless stream of transitions.

Gary Heil

In a marketplace that demands speed, flexibility and innovative solutions, Gary Heil offers a fresh outlook that puts the emphasis back on the individual with his signature wit and laid-back charm. He shows audiences how each person within an organization can make the difference between success and failure. He presents new ways to attract top talent and to unleash their creative power through the latest innovations in technology. The author of such telling titles as One Size Fits One and his upcoming Customers From Hell and What They Can Teach You, Heil proves that strong relationships with employees and customers can maximize production and increase profits for long lasting success. Heil is the founder of the Center for Innovative Leadership and the Web broadcast Leadership Lessons from the Fast Lane, and served as examiner for the prestigious Malcolm Baldrige Award.

Jerry Jasinowski

JERRY J. JASINOWSKI is the President of the National Association of Manufacture in The NAM is the largest broad-based industry trade association in the United States, representing more than 12,500 manufacturing firms and subsidiaries, large and small, located in every state. Its members account for 85 percent of U.S. manufacturing employment and production.

A one-time factory worker, Jasinowski joined the U.S. Air Force as an intelligence officer serving in the Far East in mid 1960's. He went on to become assistant professor of economics at the U.S. Air Force Academy. In the early 1970's, Jasinowski came to Washington to manage research and legislative activities for the Joint Economic Committee of Congress. In 1976, he served as director of the Carter Administration's economic transition team for the departments of Treasury, Commerce, Labor, the Council of Economic Advisers and Federal Reserve. He later was appointed assistant secretary for policy at the U.S. Department of Commerce.

Jasinowski is one of the nation's most frequently quoted authorities on the economy and vital role manufacturing plays in America. According to Washington magazine, he is industry's "most powerful on Capitol Hill." Jasinowski is the author of a forthcoming book on manufacturing success stories entitled "Making It In America."

Elliott Masie

Elliott Masie is a leading expert on learning, training, technology and organizational change. He is the President of The MASIE Center, an international thinktank and e-Lab. Elliott's message is for people and organization to look at the humane and behavioral aspects of technology and to integrate learning and knowledge into the fabric of our lives and companies. He is a member of the White House Advisory Task Force on Expanding Training Opportunities, the publisher of Learning Decisions, the host of TechLearn 2001 and a resource to the major corporations of the world on changes in learning and workforce performance.

Assembled and distributed with assistance from The MASIE Center, Center for Association Leadership, National Association of Manufacturers and The Washington Speakers Bureau.



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